FAQ
- How to Off-board a Client
- How to share a dashboard externally?
- Backup Type
- Using Tags to exclude backups from reports
- How to view the API Error Log for an API integration
- How to assign a license type?
- How to verify your license assignments?
- How is each license type defined?
- Simple Starter Dashboard
- Why are some of my backups showing as Pending or No Result when it's not supposed to run today?
- Pending Status FAQ
- Common Reasons for Email Deliverability Issues
- Report Default Configuration
- How to update credit card/billing information
- Sending Scheduled Reports or Email Notifications from your own Email Address
- Identifying ImageManager jobs in ShadowControl API
- Delay Ticketing for Certain Backups that take longer to run
- Management Overview & Active Server Count
- How to Troubleshoot New Email Based Backups
- Backup States - Enabled, Disabled, Retired, and Deleted
- Action Items on the Audit Screen - Restore
- Action Items on the Audit Screen - Remediate
- Action Items on the Audit Screen - Verify
- IT Glue - Backup Radar not syncing data
- Using Tags to Exclude Backups from Creating Tickets
- Check for Automatic Ticketing Issues
- IP Address Access List
- Create a Monthly Schedule