FAQ

• How to share a dashboard externally?
• Backup Type
• Using Tags to exclude backups from reports
• How to view the API Error Log for an API integration
• How to assign a license type?
• How to verify your license assignments?
• How is each license type defined?
• Simple Starter Dashboard
• Why are some of my backups showing as Pending or No Result when it's not supposed to run today?
• Pending Status FAQ
• Common Reasons for Email Deliverability Issues
• Report Default Configuration
• How to Update credit card/billing information
• Sending Scheduled Reports or Email Notifications from your own Email Address
• Identifying ImageManager jobs in ShadowControl API
• Delay Ticketing for Certain Backups that take longer to run
• Management Overview & Active Server Count
• How to Troubleshoot New Email Based Backups
• Backup States - Enabled, Disabled, Retired, and Deleted
• Action Items on the Audit Screen - Restore
• Action Items on the Audit Screen - Remediate
• Action Items on the Audit Screen - Verify
• IT Glue - Backup Radar not syncing data
• Using Tags to Exclude Backups from Creating Tickets
• Check for Automatic Ticketing Issues
• IP Address Access List
• Create a Monthly Schedule