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Announcements
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FAQ
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How to Off-board a Client
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How to share a dashboard externally?
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Backup Type
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Using Tags to exclude backups from reports
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How to view the API Error Log for an API integration
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How to assign a license type?
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How to verify your license assignments?
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How is each license type defined?
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Simple Starter Dashboard
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Why are some of my backups showing as Pending or No Result when it's not supposed to run today?
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Pending Status FAQ
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Common Reasons for Email Deliverability Issues
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Report Default Configuration
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How to update credit card/billing information
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Sending Scheduled Reports or Email Notifications from your own Email Address
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Identifying ImageManager jobs in ShadowControl API
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Delay Ticketing for Certain Backups that take longer to run
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Management Overview & Active Server Count
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How to Troubleshoot New Email Based Backups
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Backup States - Enabled, Disabled, Retired, and Deleted
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Action Items on the Audit Screen - Restore
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Action Items on the Audit Screen - Remediate
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Action Items on the Audit Screen - Verify
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IT Glue - Backup Radar not syncing data
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Using Tags to Exclude Backups from Creating Tickets
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Check for Automatic Ticketing Issues
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IP Address Access List
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Create a Monthly Schedule
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How to Off-board a Client
