Follow

Setup ServiceNOW Integration

  1. Create a user for the integration, or choose an existing one.
  2. Make sure that user has the itil role assigned to it.
  3. Add the itil role to these ACLs (create them if they do not exist)
    Table Operation

    Type

    sys_journal_field create record
    sys_journal_field read record
    incident.* create record
    sys_choice.* read record
    mceclip0.png
  4. Within Backup Radar, navigate to Integration -> PSA Integration
  5. Choose ServiceNOW, and fill in the required information.2019-09-22_18h56_05.png

 

0 Comments

Article is closed for comments.