Follow

Custom Automatic Ticketing Subjects

Backup Radar now allows our clients to customize the ticketing subject that comes through for Automatic Tickets.

Click on Ticketing -> Custom Ticket Subjects

Click on the question mark shown by the arrow below to see the variables that you can utilize in the subject along with plain text. To the right of the Subject Template you will see an example showing what your subject will look like based on the text you enter and the variables you utilize.

mceclip0.png

 

Grouping Options


Policy -> This is a per policy so if you are creating a ticket for each backup policy you have activated in Backup Radar you would adjust this subject.

Company -> If you group tickets by company you will create 1 ticket per company.

Job Name -> If you group tickets by Job Name the system will create one ticket per job name.

Device Name -> If you group tickets by Device Name, the system will create one ticket per device name.

 

Subject Variables


Inside of these groups you can use variables to show things like the date, status, company etc.

Not all variables can be used in each group. Here is a list of which variables you can use in each group:

All Groupings:

  • {date} - Ticket Creation Date (more below on customization of this variable)
  • {groupBy} - Properties the ticket is grouped by
  • {group} - Group Name
  • {status} - Policy Status
  • {company} - Policy Company

Policy:

  • {device} - Device Name
  • {job} - Policy Name
  • {method} - Policy Backup Method

Job Name:

  • {job} - Policy Name

Device Name:

  • {device} - Device Name

You can also format the date to appear as you wish, and it can be translated to different languages and location formats.

 

Date & Time formatting


The structure to format the date looks like this:

{date|formatting options|locale}

Following are some examples on how to format the date and time:

Format Result
{date|yyyy-MM-dd HH:mm:ss} 2019-06-24 20:06:56
{date|dd/MM/yy HH:mm:ss tt|de} 24.06.19 20:12:32
{date|MM/dd/yy hh:mm:ss tt} 06/24/19 08:10:40 PM


Formatting Options

d - MM/dd/yyyy (or your locale's equivalent)
MM - Two digit Month (ex: 05 for May)
MMM - Abbreviated Month (ex: Jun, Jul)
MMMM - Full Month
dd - Two digit Day
ddd - Abbreviated Day of Week (Mon, Tue, etc)
dddd - Full Day of Week (Monday, Tuesday, etc)
yy - Two digit Year
yyyy - Four digit Year
HH - 24 hour clock
hh - 12 hour clock (see tt setting for AM or PM designation)
mm - Minutes
ss - Seconds
tt - AM or PM if using 12 hour time

Locales

You can find a list of locales from the 639-1 column in the table here: https://en.wikipedia.org/wiki/List_of_ISO_639-1_codes

 

Setup


The grouping options show up in one of two places. To avoid duplication please make sure if you use alert on failure that those grouping settings match what you have for Automatic Ticketing profiles otherwise you may end up will duplicate tickets. As you can see I have them both set to group by Device Name which would work and not create duplication of tickets.

Alert on Failure

mceclip3.png

Automatic Ticketing Profiles

mceclip2.png

 

If Alert on Failure were set to Policy grouping and Automatic Ticketing were set to Device Name then the system would end up creating new tickets on a per policy basis every time the backup failed. The automatic ticketing would create its own set of tickets on a per device name grouping which would create duplication in your ticketing system.

 

0 Comments

Article is closed for comments.