Follow

Action Items on the Audit Screen - Remediate

The remediate action on the Actions menu allows for a user to track their remediations when a backup issue is resolved. This is also focused on Compliance and reporting around backup issues. Many MSPs or IT Departments require a remediation report daily or weekly and by using this menu item they can generate it automatically. 

 

Select one or more backups and click Actions -> Remediate

If you are using a PSA like ConnectWise or Autotask and we are generating automatic tickets for you we can pull in the time entries/resolution notes automatically for you into our own reports once you close the ticket. The workflow would be that you come to Backup Radar and click remediate after you've closed the ticket in your PSA. 

If you do not have a PSA and wish to enter notes manually simply turn off the Add PSA Notes to Remediate Report button and input the notes required about the remediation. 

There are two associated reports for Remediation as shown below. The exception report will show all backups that were not remediated for the day or time period selected. The Result report will show all backups that were remediated for the day. 

0 Comments

Article is closed for comments.