Alert on Failure

Our Alert on failure allows an MSP or Service provider to create a ticket or send an email notification immediately if a failure comes through on a backup. In addition to creating a ticket you can also group the tickets based on whatever settings you would like to group them such as Job Name or Device Name, etc. 

The options shown below are where you enable the Alert on Failure option. This can be done for a single backup or you can edit them in bulk from the Edit Policies screen or the Audit page. Create ticket will create a ticket in your PSA if you have setup an integration to one of our supported PSAs such as ConnectWise or Autotask.

You can also select an email notification that will send a separate email notification if the backup should fail to whatever email address you list. 

When you turn Alert on Failure on, you will now have an additional two options shown below: 

Number of failures within 24 hours: Can be used by setting the number of failures that must come through before the system triggers an action like creating a ticket or sending an email notification to someone. 

Example: I you want to be notified if the backup fails 5 times within a 24 hour period, you would turn on Alert on Failure, then set the Number of Failures within 24 hours to 5.

Sequential Failures: This tells the system that they must be sequential failures (5 in a row) before a ticket gets generated or an email gets sent out.