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Using Tags to Exclude Policies from Creating Tickets

If you wish to exclude certain policies from generating tickets, create a tag.

1. Tags can be created under the policy edit page. Create your tag and name it accordingly.

 

2. The new tag will automatically be applied to the policy once you click "Add New." If adding the existing tag to another policy, you need only start typing the tag name in the tag field, and click the tag you would like to add.

* Note this setting can be applied to multiple policies at once.

 

3. Add the tag to the exclude field under Automatic Ticketing Settings.

 

The policies set with the No ticketing tag will no longer generate a ticket. You can also add the tag to your view on the Audit page in order to see a list of polciies that are being excluded.

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