Some backups allow you to configure how the backup report shows or you can leverage powershell and even your RMM toolset to send results to us using it.
The formatting must be:
Subject of Email - "Backup Report"
In the body of the email:
Status: (Normal, Warning or Failure)
Device: DeviceName Status: Status (Normal, Warning or Failure)
We treat the Normal status as a success in our system.
Below is an example of what the email should look like.
The email can contain extra HTML formatting after it showing more detail but it must contain those items in the body on either the first or second line depending on how you are formatting it.